Know Your Rights

Get a copy of your health and claims records
Correct your health and claims records
Request confidential communications
Ask us to limit what we use or share
Get a list of those with whom we’ve shared information (accounting of disclosures)
Get a copy of this privacy notice at any time
Choose someone to act for you (e.g., legal guardian or medical power of attorney)
File a complaint if you feel your rights are violated

Know Your Choices

You have the right to decide how we share information in certain cases, such as with family or friends involved in your care, in disaster relief situations, or for fundraising. We will never use your PHI for marketing or sell your data without your explicit authorization.

Our Uses and Disclosures

Treat you and coordinate your care
Bill for services and obtain payment
Run our organization, improve care, and conduct quality review
Public health and safety purposes (preventing disease, reporting adverse reactions, FDA reporting, organ donation, reporting abuse/neglect)
Research, when approved by an Institutional Review Board and HIPAA safeguards are in place
Comply with law, health oversight activities, and law enforcement requests
Respond to lawsuits and legal actions (with valid court orders or subpoenas)

Our Responsibilities

Maintain the privacy and security of your PHI
Provide you with this notice of our duties and privacy practices
Abide by the terms of this notice
Notify you in writing within 60 days if a breach occurs that may have compromised your information

Business Associates

We may share your PHI with third-party vendors (Business Associates) that provide services such as IT support, secure messaging, billing, or data storage. Each is required by law and contract to safeguard your PHI.

Record Retention

We keep your records as required by law and securely destroy them when no longer needed.

Changes to This Notice

We may change the terms of this notice, and the changes will apply to all PHI we maintain. Updates will be posted on our website and available in our office.

Questions or Complaints

If you believe your privacy rights have been violated, you can file a complaint with us at:

Privacy Officer - Concierge Care
6817 Southpoint Parkway, Suite 1003
Jacksonville FL 32216
904-209-9467
support@conciergecarefl.com

You may also file a complaint with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Information We Collect

Personal information you provide through forms (e.g., name, phone, email, inquiries)
Non-personal information collected automatically, such as IP address, browser type, or cookies

How We Use Information

To respond to inquiries or requests submitted through the website
To schedule appointments or contact you at your request
To improve website performance and user experience

Sharing of Information

We do not sell or rent personal information collected on this site.
Information submitted via web forms may be shared internally to respond to your request.
We may share information with trusted vendors that provide website hosting, security, or analytics services, under confidentiality agreements.

Cookies and Tracking

We may use cookies or analytics tools to improve site performance.
You can adjust your browser settings to decline cookies if preferred.

Security

We use administrative, technical, and physical safeguards to protect information collected on our website. Please note that electronic communication through this website is not intended for sharing medical information. PHI should only be submitted through secure, designated channels.

Links to Other Websites

Our site may contain links to other websites. We are not responsible for the privacy practices of external sites.

Updates

We may update this Website Privacy Policy periodically. Updates will be posted here with a new effective date.

Contact

For questions about this Website Privacy Policy, contact:

Privacy Officer - Concierge Care
6817 Southpoint Parkway, Suite 1003
Jacksonville FL 32216
904-209-9467
support@conciergecarefl.com

Health Info Privacy Practices