Effective Date: January 1, 2025

At Concierge Care, your privacy is a top priority. This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) and how you can access this information. Please review it carefully.

Under the Health Insurance Portability and Accountability Act (HIPAA), you have the right to:

• Access and receive a copy of your medical records
• Request corrections to your health information
• Request restrictions on certain uses or disclosures
• Request confidential communications in a specific manner or location
• Receive a list (accounting) of certain disclosures we’ve made
• File a complaint if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Privacy Officer at 904-209-9467.

We are required by law to:

• Maintain the privacy and security of your PHI
• Provide you with this notice of our legal duties and privacy practices
• Abide by the terms of this notice
• Notify you promptly if a breach occurs that may have compromised your information

We may use and share your information in the following ways:

• For Treatment: To provide and coordinate your care among providers.
• For Payment: To bill and receive payment from health plans or other entities.
• For Healthcare Operations: To run our practice and ensure quality care.
• With Your Authorization: Other uses and disclosures not described in this notice will only be made with your written permission.
• As Required by Law: In compliance with court orders, subpoenas, or other legal obligations.

We will never share your information for marketing purposes or sell your data without your explicit authorization.

As a concierge medical practice, we take extra steps to ensure your privacy and discretion. Your health information is never discussed or shared outside of our practice without your written consent, except as required or permitted by law. All communication is handled securely, and we offer encrypted digital messaging and document exchange options for your peace of mind.

If you have any questions about this notice or if you believe your privacy rights have been violated, you may contact:

Privacy Officer - Concierge Care
6817 Southpoint Parkway, Suite 1003
Jacksonville FL 32216
904-209-9467
support@conciergecarefl.com

You may also file a complaint with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Concierge Care is a nurse registry in Florida. We refer caregivers who operate independently and are not employees. We support consumer-directed care, where you determine the home care services you receive. View privacy policy.